Secure Remote Access.
Zero Trust enforced.
For
Critical Infrastructure.
Critical Infrastructure.
Every privileged session is a risk — vendors, contractors, and your own staff all need access to critical assets. ConsoleWorks enforces Zero Trust on every connection: verified identity, scoped access, zero standing privileges, complete session record. No direct paths. No trusted networks. No exceptions.
How do you give vendors and contractors remote access to OT and SCADA systems — without VPNs, shared credentials, or standing network access — while meeting NERC CIP-005, IEC 62443, and TSA Security Directive remote-access requirements?
ConsoleWorks Secure Remote Access brokers vendor, contractor, and employee access to OT assets at the protocol layer — operators never receive a network address inside the OT zone, never hold device credentials, and every keystroke is recorded. Access is to a session, not a network.
Vendors, contractors, employees —
every privileged session is a risk.
Most organizations know a vendor was on the device. Few know what they did while they were there.
Vendors are the highest-risk users in your environment — but they're not the only ones. Contractors work across sites and systems with credentials that outlast their engagement. Internal operators and administrators access the same critical assets daily, with the same absence of session-level visibility. Traditional tools give all of them more access than they need, with less visibility than you require, and no forensic record of what they actually did.
Traditional tools break every Zero Trust principle:
Identity first.
Every session.
Zero Trust means no connection is trusted by default — every access must be verified, authorized, and scoped before it opens. ConsoleWorks enforces this architecturally: before a single connection is made to any device, identity is verified; before any credential is injected, access is authorized; before any command is evaluated, the session is scoped. This isn't a policy checkbox. It's how the platform works.
Access is granted per session, per device, for the duration of the task — and revoked the moment it ends. Vendors and contractors have no persistent access to anything. A compromised credential from a previous session is worthless.
Every user — internal staff, vendor, or contractor — authenticates individually into ConsoleWorks. No shared credentials. No group accounts. When something changes on a device, the audit trail identifies exactly who was in the session.
Users work within ConsoleWorks — they never have a direct network path to any managed device. Credentials are injected automatically and remain within the platform. The attack surface of every device is limited to what ConsoleWorks explicitly permits.
A hard security boundary between
every user and every asset.
Zero Trust requires that no user ever has a direct path to a protected asset — trust must be established at every hop, not assumed from the network. The ConsoleWorks protocol break enforces this architecturally: two independent sessions for every access event — one between the user and ConsoleWorks, one between ConsoleWorks and the asset. The user session terminates at the platform. No direct path exists between user and endpoint by design. Malware on a user's workstation cannot traverse the break. The asset has no exposure to the user session — only to ConsoleWorks.
Engineers, technicians, third-party vendors, and contractors connect to ConsoleWorks — not directly to your assets. Their session terminates at the platform. They never touch the endpoint directly.
ConsoleWorks connects to managed assets at every level of the network hierarchy — including Level 0 field devices and IT infrastructure that sit behind front-end processors and data concentrators. Sessions are established on-demand or just-in-time — scoped to the specific device, for the duration of the task. The asset never sees a direct user session.
Zero Trust by Architecture
Every Session Recorded
Multi-Zone Traversal — Simplified
ConsoleWorks
is the conduit.
IEC 62443 mandates governed conduits between every zone. Zero Trust requires that every crossing be verified, scoped, and auditable. These aren't two different requirements — they're the same requirement. ConsoleWorks is built to satisfy both simultaneously: every zone crossing is authenticated, access-controlled, monitored, and recorded. That's not a feature ConsoleWorks adds. That's what ConsoleWorks is.
Using Purdue Model language? Zones 0–4 map directly to Levels 0–5. Same ConsoleWorks capability — toggle to see it in your framework.
Level
Enterprise
Operations
Supervisory
Control
Field
SRA across Security,
Operations, and Compliance.
The same capability addresses different requirements for each team. Select your role.
Every asset. Any location. No truck roll.
Operations teams work across distributed environments — data centers, substations, control rooms, and remote field sites. Getting a vendor or technician to the right device quickly is the difference between a one-hour repair and a two-day outage. ConsoleWorks provides session-based access to any managed device in your environment — servers, network devices, PLCs, RTUs, protective relays — traversing every network zone to reach the endpoint, behind front-end processors and concentrators. The right person gets on the right asset faster. Mean Time to Repair goes down. Truck rolls go down.
What SRA delivers for your operational team
Every capability below is designed to reduce Mean Time to Repair — get on the asset faster, fix it faster, verify it faster.
Zero Trust enforced on every connection. Not just claimed.
The protocol break architecture enforces Zero Trust at the connection level — not as a policy setting. Every session is authenticated against RBAC rules before it opens, encrypted end-to-end via SSL/SSH, and logged to a protected forensic record. Internal users, vendors, and contractors are subject to identical controls. Real-time session monitoring allows administrators to observe, join, or terminate any active session immediately.
What SRA delivers for your security posture
Every feature below is a direct security control — not a compliance checkbox.
Every access event. Automatically documented. Audit-ready on demand.
Every privileged access session is recorded — CLI sessions at the keystroke level, GUI sessions (RDP, VNC) as full screen recordings. When an incident occurs or an auditor asks what a vendor changed, ConsoleWorks gives you a detailed, verified answer. Session recordings, access logs, role assignments, and permission changes are generated automatically and stored as a forensic record. Evidence maps to NERC CIP, NIST 800-53, IEC 62443, TSA Pipeline Security Directives, HIPAA, SOX, and PCI-DSS — without manual assembly.
What SRA delivers for your compliance program
Audit evidence that used to take weeks to assemble — generated automatically on every session.
Not all Secure Remote Access
is built the same.
More than human access.
The connection the platform runs on.
Most remote access tools stop at getting a person to a device. ConsoleWorks uses the same secure, protocol-native connection to operate autonomously — collecting configurations, rotating credentials, aggregating logs, and executing remediation without manual intervention. Asset Inventory and Risk Analysis surface and score the gaps. SRA is what closes them.
Configuration & Change Management
Collects device settings, firmware, and running memory directly from each endpoint through the SRA connection — the most accurate source, not a secondary system.
Learn more →Credential Management
Rotates credentials directly on the endpoint — on schedule or on demand — without exposing passwords to users or requiring manual intervention.
Learn more →Intelligent Event Monitoring
Pulls logs from every managed device through the SRA connection — time-correlated, line-by-line, continuously. Vendor-specific IEMs apply event intelligence on top.
Learn more →Remediation Execution
When a measurement fails, ConsoleWorks can execute corrective actions directly on the endpoint — closing the gap without waiting for a technician to connect.
ConsoleWorks, answered.
Direct answers to the questions OT security teams, integrators, and AI assistants ask most often.
A VPN places a remote operator on the OT network and trusts the rest to host policy. ConsoleWorks SRA brokers the session at the protocol layer — operators never receive a network address inside the OT zone, never hold device credentials, and every keystroke is recorded. Access is to a session, not to a network.
Yes — vendor remote access is the canonical SRA use case. Vendors connect through ConsoleWorks under policy, work in protocol-native sessions (RDP, SSH, telnet, vendor-specific), and never see the device password. Sessions terminate cleanly when work or window ends.
SRA enforces zone traversal, MFA-gated identity, session recording, time-bounded windows, and credential containment — the controls IEC 62443 SR.1/SR.4 and NERC CIP-005 / CIP-007 require. Auditors see session metadata, recordings, and credential handling evidence in one place.
No — it’s a native capability of ConsoleWorks, sharing the same identity, policy, recording, and credential-management engine as the rest of the platform. There is no separate console for SRA.
Zero Trust access to every asset.
Starting today.
See ConsoleWorks SRA against your actual environment — your assets, your protocols, your access control requirements. IT infrastructure, OT devices, or both.